Shipping Policy
Shipping, Local Pickup & Turnaround Policy
Thank you for shopping with Crafty Casey’s. Please review our shipping, pickup, and turnaround information before placing your order.
Order Processing & Turnaround Times
Turnaround times vary depending on the product type, order size, customization, artwork readiness, and current order volume.
Custom items, DTF transfers, embroidery, branded merch, wholesale orders, and bulk orders may require additional production time.
If your order is time-sensitive, please contact us before placing your order to confirm whether we can meet your deadline.
Shipping
Shipping options and rates are shown at checkout when available.
Once your order has been completed and handed over to the shipping carrier, delivery times are controlled by the carrier. Crafty Casey’s is not responsible for carrier delays, weather delays, lost packages, incorrect addresses entered by the customer, or delivery issues outside of our control.
Please make sure your shipping address is correct before submitting your order.
If a package is returned due to an incorrect address, refusal, or failed delivery attempt, the customer may be responsible for additional shipping charges.
Local Pickup
Local pickup is available for eligible orders when selected at checkout.
Selecting local pickup does not mean your order will be delivered. Local pickup means the customer is responsible for picking up the order after receiving confirmation that the order is ready.
Please do not come for pickup until you have received a Ready for Pickup notification or direct confirmation from Crafty Casey’s.
Pickup is by appointment or confirmed pickup window only. We are a small business, and someone may not always be available for unscheduled pickups. To avoid missed pickups, please make sure your pickup time has been confirmed before arriving.
Orders selected for pickup will not be shipped or delivered unless shipping or delivery has been arranged and paid for separately.
If you accidentally select local pickup but need your order shipped, please contact us at info@craftycaseys.com. Shipping charges must be paid before the order can be mailed.
Local Delivery
Local delivery is only available if it is specifically offered, selected, confirmed, and paid for when applicable.
Selecting local pickup does not include local delivery.
If delivery is requested after an order is placed, Crafty Casey’s must approve the request and any delivery fee must be paid before delivery is scheduled.
Custom, DTF, Embroidery & Bulk Orders
Custom orders, DTF transfers, DTF gang sheets, embroidery, branded merch, and bulk orders are made or printed based on the customer’s selected options, invoice, proof, or uploaded artwork.
Production time may vary depending on order details and whether artwork is print-ready.
Please review your invoice, order details, sizes, colors, quantities, artwork, spelling, and customization information carefully before approving or paying.
Delays
We do our best to complete orders within the estimated timeframe, but delays may happen due to order volume, supplier availability, shipping carrier delays, equipment issues, weather, holidays, or other circumstances outside of our control.
If there is a delay with your order, we will do our best to communicate updates when possible.
Questions
For shipping, pickup, or order questions, please contact us at:
Thank you for supporting our small business.